Order Cancellation

Need to cancel your order? Here’s how it works — and how to get in touch if you need assistance.

Standard Orders

You may cancel any standard order — as long as it has not yet shipped. If your order is still being processed, we’ll issue a full refund to your original payment method.

We recommend acting quickly, as many orders are processed and shipped within 1–2 business days.

Custom & Made-to-Order Items

Orders for custom or made-to-order products cannot be canceled once submitted. These items begin production immediately and are built to your specifications.

For a full list of custom brands, or to confirm whether your order qualifies, please visit our Return & Refund Policy.

Orders Already Shipped

If your order has already shipped, it cannot be canceled. However, you may still be eligible to return the item once it arrives. Returns are subject to a 25% restocking fee and return shipping costs.

For more information, refer to our Return Policy.

Need Help Cancelling?

If you're looking to cancel an order, please fill out the form below and our team will follow up promptly.

Full Name Email Address Order Number Cancellation Reason Submit Cancellation Request