Warranty & Protection
Shop with confidence. Every product sold by Vine & Flame is backed by a manufacturer warranty — and we’re here to help you through the process.
Manufacturer Warranties
All items are covered by the original manufacturer’s warranty. Coverage terms vary by brand — from 1-year parts to lifetime construction warranties.
How to File a Claim
To initiate a warranty claim, email us with your order number, product name, photos of the issue, and a brief description. We’ll handle the communication with the brand.
We’re On Your Side
We’ll advocate for a fast and fair resolution. If your claim is approved, the manufacturer will typically ship you a replacement part or product at no charge.
Helpful Warranty Tips
- Keep your order confirmation email — it serves as your proof of purchase.
- Most warranties do not cover misuse, improper installation, or normal wear and tear.
- Always inspect your delivery and report shipping damage within 24 hours.
- If you're unsure if your issue qualifies, reach out to us first — we're happy to help!
- Take photos of packaging and product damage upon delivery to support your claim.
- Be sure to retain all original packaging in case of return or inspection.
- Warranty claims must typically be filed within the coverage period — check your product’s documentation.
