Billing Terms & Conditions

Everything you need to know about how we process orders, handle payments, and protect your transactions at Vine & Flame.

Order Acceptance

All orders placed through our site are subject to acceptance and availability. We may refuse, cancel, or limit quantities at our discretion — including multiple orders placed using the same account, payment method, or shipping address.

If your order is changed or canceled, we’ll attempt to notify you using the contact details provided at checkout. Please keep your information up to date.

Payment Methods

We currently accept the following secure payment options:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Shop Pay
  • Apple Pay
  • Affirm (financing available at checkout)

Note: We do not accept PayPal at this time.

All payments are processed securely using encrypted technology to protect your transaction and personal data.

Order Verification

In some cases, we may contact you for verification before processing your order. This helps us prevent fraud and ensure secure delivery of your products.

Pricing & Availability

All prices are in U.S. dollars and are subject to change without notice. We strive to display accurate pricing and stock status, but we reserve the right to correct any errors — even after an order has been submitted. If this occurs, we will contact you before fulfilling your order.

Sales Tax

Sales tax will be calculated based on your shipping location and applicable state laws. If you hold a valid resale certificate, please contact us before completing your order for tax exemption.

Order Limits & Restrictions

To protect customers and uphold the integrity of our partnerships, we reserve the right to restrict purchases on high-value items or where we suspect resale or fraudulent activity.

We also reserve the right to refuse any order placed with us. In the event we cancel or change your order, we will attempt to notify you by contacting the email provided during checkout.

Billing Support

Need help with a billing question? Reach out to our customer service team at support@vineandflame.com or call us directly at (480) 385-7604.

"We believe transparent billing builds trust. If something doesn’t feel right, we’ll always work to make it right."

– Vine & Flame Team