Payment Policy

Learn how we handle payments securely, what methods we accept, and what to expect after you place your order with Vine & Flame.

Accepted Payment Methods

We currently accept the following secure payment options:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Debit Cards
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Affirm (financing options available at checkout)

Note: We do not accept PayPal, cash, checks, money orders, or other offline forms of payment.

Payment Processing

All payments are processed at the time of checkout using encrypted, PCI-compliant technology to ensure your personal and financial information remains secure. You will receive an email confirmation immediately after your order is successfully placed.

All transactions are processed in U.S. Dollars (USD). If you're ordering from outside the United States, your bank may apply a currency conversion fee.

Please note: Some credit/debit card issuers may place a temporary authorization hold on your account. This is not an actual charge and will be removed automatically.

Order Confirmation

After placing your order, you will receive a confirmation email. If you do not receive this email within a few minutes, please check your spam folder or contact us to verify that your order was received successfully.

Order Processing Timeline

Once we receive your order, our team will begin processing it within 1–2 business days. Most items ship within that window, with delivery typically occurring within 5–7 business days depending on your location and item availability.

Fraud Prevention & Verification

We may contact you to verify billing or shipping details prior to processing your order. This helps prevent fraud and ensures a secure transaction. Orders suspected of unauthorized use or high-risk activity may be canceled or held for review.

Declined Payments

If your payment is declined, your order will not be processed. Please verify that your billing information is correct and contact your card issuer for further assistance. For additional help, feel free to contact our support team.

If your payment fails but you believe it was submitted, please do not resubmit until contacting our team to prevent duplicate charges.

Installment Payments

Installment financing through Affirm or Shop Pay is available on qualifying orders. Approval is subject to the provider’s credit evaluation and terms. You’ll see eligible financing options at checkout.

Questions or Concerns?

If you need help with your payment or have questions about your order status, our support team is here to assist. Reach out to us at support@vineandflame.com or call us at (480) 385-7604.