TrueFlame TF Series 25" 3-Burner Built-In Natural Gas Grill - TF25-NG

Order Processing
At Vine & Flame, we prioritize fast, reliable, and secure delivery. All orders are processed within 1–3 business days. Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor its progress every step of the way.

Shipping Methods & Timelines
We ship smaller items via FedEx, UPS, or USPS, with estimated delivery times ranging from 2–5 business days after dispatch. Larger or heavier items are shipped via freight carriers and typically arrive within 7–10 business days, depending on your location. All freight deliveries include complimentary liftgate service and curbside drop-off, ensuring a smooth delivery experience without additional cost.

Delivery Requirements
For all freight shipments, a signature is required from someone 18 years of age or older. We strongly encourage you to inspect your shipment thoroughly before signing. If there is visible damage to the packaging or product, you may refuse the delivery or note the damage on the Bill of Lading. Please contact us immediately and provide clear photos. If damage is discovered after delivery, known as concealed damage, it must be reported within 48 hours in order to be eligible for a claim. Claims submitted outside this window may not be approved.

White Glove Delivery
For a more elevated experience, we offer White Glove Delivery upon request for an additional fee. This premium service includes in-home placement, minor assembly, and the removal of all packaging materials. If you would like to add White Glove Delivery to your order, please contact us before your order ships so we can coordinate this service accordingly.

Estimated Delays & Conditions
Please note that all shipping timelines provided are estimates. Delivery times may be impacted by factors such as weather conditions, carrier delays, holidays, or regional access constraints. In the event of a significant delay, we will make every effort to notify you as soon as possible with updated delivery details.

Shipping Availability
Vine & Flame currently ships to addresses within the continental United States only. At this time, we do not offer shipping to Alaska, Hawaii, U.S. territories, P.O. boxes, or international destinations. We are unable to ship to freight forwarders or third-party reshipping services.

Need Assistance?
If you have any questions about your order, shipping services, or delivery options, our team is here to help. You can reach us at support@vineandflame.com. For full shipping terms and additional service details, please refer to our complete Shipping Policy page.

Important Information for Your Safety:

Please be aware that the packaging, manuals, installation guides, and operation instructions for this product may contain additional details not shown on our website. The content provided here is intended for reference only. We strongly recommend reviewing all accompanying documentation before proceeding with installation or use of the product.

California Proposition 65 Warning:

This product may contain substances recognized by the State of California as potentially harmful, including chemicals known to cause cancer, birth defects, or reproductive harm. For further information, visit www.P65Warnings.ca.gov.

Lifetime Warranty
The stainless steel construction, including the grill housing, cooking grates, burners, flame tamers, heat zone separators, and temperature gauges, is covered under a lifetime warranty, ensuring durability and long-term protection against manufacturer defects. Additionally, all stainless steel doors, drawers, grill liners, carts, and covers are included in this coverage.

Five-Year Warranty
All vent hoods are protected under a five-year warranty, covering the stainless steel construction to ensure lasting performance in outdoor environments.

Three-Year Warranty
Gas appliances, including grills, side burners, power burners, and gas griddles, are covered under a three-year warranty for all other parts and components, including electrical elements such as LED bulbs, wire harnesses, switches, transformers, and interior halogen lights. Vent hood components, including blowers, LED lighting, wiring harnesses, and switches, are covered under a three-year warranty. Warming drawers also include a three-year warranty for electrical components. TrueFlame’s 15” and 24” refrigeration models are warrantied for three years, covering construction and compressor components.

One-Year Warranty
TrueFlame’s 21” refrigeration models are covered under a one-year warranty for all construction and electrical components, including compressors, transformers, LED bulbs, wire harnesses, and power source wires. Refrigeration electrical components such as transformers, LED bulbs, harnesses, switches, and interior halogen lighting elements are also warrantied for one year.

Commercial Warranty
For commercial applications such as hospitality and restaurant use, TrueFlame offers a lifetime warranty on workmanship, construction, and manufacturer defects. However, this coverage does not apply to damage resulting from misuse, lack of maintenance, vandalism, or theft.

Cold Storage & Sinks Warranty
Ice chests, drains, and faucets are covered under a lifetime warranty to ensure long-term reliability in outdoor kitchen environments.

For complete warranty details, refer to TrueFlame’s official warranty policy or the manual provided with your unit.