Primo Oval XL 400 Jack Daniel’s Edition Ceramic Kamado Charcoal Grill – PGCXLHJ

Order Processing
At Vine & Flame, we prioritize fast, reliable, and secure delivery. All orders are processed within 1–3 business days. Once your order has shipped, you will receive a confirmation email with tracking information so you can monitor its progress every step of the way.

Shipping Methods & Timelines
We ship smaller items via FedEx, UPS, or USPS, with estimated delivery times ranging from 2–5 business days after dispatch. Larger or heavier items are shipped via freight carriers and typically arrive within 7–10 business days, depending on your location. All freight deliveries include complimentary liftgate service and curbside drop-off, ensuring a smooth delivery experience without additional cost.

Delivery Requirements
For all freight shipments, a signature is required from someone 18 years of age or older. We strongly encourage you to inspect your shipment thoroughly before signing. If there is visible damage to the packaging or product, you may refuse the delivery or note the damage on the Bill of Lading. Please contact us immediately and provide clear photos. If damage is discovered after delivery, known as concealed damage, it must be reported within 48 hours in order to be eligible for a claim. Claims submitted outside this window may not be approved.

White Glove Delivery
For a more elevated experience, we offer White Glove Delivery upon request for an additional fee. This premium service includes in-home placement, minor assembly, and the removal of all packaging materials. If you would like to add White Glove Delivery to your order, please contact us before your order ships so we can coordinate this service accordingly.

Estimated Delays & Conditions
Please note that all shipping timelines provided are estimates. Delivery times may be impacted by factors such as weather conditions, carrier delays, holidays, or regional access constraints. In the event of a significant delay, we will make every effort to notify you as soon as possible with updated delivery details.

Shipping Availability
Vine & Flame currently ships to addresses within the continental United States only. At this time, we do not offer shipping to Alaska, Hawaii, U.S. territories, P.O. boxes, or international destinations. We are unable to ship to freight forwarders or third-party reshipping services.

Need Assistance?
If you have any questions about your order, shipping services, or delivery options, our team is here to help. You can reach us at support@vineandflame.com. For full shipping terms and additional service details, please refer to our complete Shipping Policy page.

Important Information for Your Safety:

Please be aware that the packaging, manuals, installation guides, and operation instructions for this product may contain additional details not shown on our website. The content provided here is intended for reference only. We strongly recommend reviewing all accompanying documentation before proceeding with installation or use of the product.

California Proposition 65 Warning:

This product may contain substances recognized by the State of California as potentially harmful, including chemicals known to cause cancer, birth defects, or reproductive harm. For further information, visit www.P65Warnings.ca.gov.

Lifetime Warranty on Ceramic Parts: All ceramic components of the Primo grill are covered by a Limited Lifetime Warranty to the original purchaser, ensuring long-lasting durability and performance.

20-Year Guarantee on Ceramic Parts: In addition to the lifetime warranty, ceramic parts are guaranteed for 20 years under normal use, offering peace of mind and reliability for years to come.

5-Year Warranty on Metal Parts: All metal components (excluding cast-iron parts) are covered by a 5-year warranty, ensuring their integrity and functionality throughout extended use.

1-Year Warranty on Cast-Iron Parts, Valves, Knobs, and Other Accessories: All cast-iron parts, valves, knobs, and other accessories are covered by a 1-year warranty, protecting you against defects during normal use.

30-Day Warranty on Thermometer and Felt Gaskets: Thermometers and felt gaskets are covered by a 30-day warranty, ensuring their quality and performance for initial use.

Labor Not Included: The warranty covers the repair or replacement of defective parts but does not include labor costs associated with the repair or replacement process.

This warranty is limited to the repair or replacement of defective parts under normal use. Primo reserves the right to examine and determine whether parts are defective after reasonable inspection.